How it works
We set it up. It runs. You approve.
There's nothing to learn and no software to buy. We build it around your business, test it with you, and then it gets on with it.
Getting started
- Ask for a free checkWe look at how customers reach you now and email you what we find. If it's worth doing, we send you an order form.
- Tell us how you workA short form: your trades, the area you cover, what counts as an emergency, and how you'd like replies worded. We fill in what we can from your website first.
- Keep your numberYour phone doesn't change. You set it to pass unanswered calls to your JTM Office line, and we send you the exact steps for your phone. Your website form and Facebook page connect to it too.
- Test it togetherWe run a test enquiry through every route with you before anything goes live.
- Go liveYour first month is free from the day it goes live. The direct debit is set up when you sign and the first payment comes a month later.
Every day after that
A customer gets in touch
A missed call, a form on your website or a Facebook message. Within seconds they get a reply naming your company.
The questions get asked
What's the job, where, how urgent, any photos. The answers sit on the enquiry, ready for when you ring back.
Emergencies come straight to you
Anything urgent is sent to your phone at once. Everything else waits, sorted, until you're free.
You approve every reply
Suggested replies wait in an app on your phone. Tap to send, change the words, or ignore. Nothing goes out without you, and no price is ever given for you.
Surveys and quotes get chased
Visits booked from your diary if you want, and quotes followed up at the times you choose until there's an answer.
Finished jobs get a review request
Every customer is asked for a Google review. We don't filter out anyone, because the law doesn't allow it and it doesn't work anyway.
The Monday report
Every Monday you get a short email with last week's numbers and anything waiting on you. It's the one thing you need to read.
The report on the right is a sample with made-up figures.
Monday report, week ending Sunday
A made-up roofing company, to show the layout. Your report uses your own enquiries.
| New enquiries | 14 |
| Missed calls texted back | 9 |
| Flagged urgent and passed to you | 3 |
| Surveys booked | 5 |
| Quotes chased | 7 |
| Quotes accepted | 2 |
| Reviews asked for | 4 |
Waiting on you: two replies to approve and one quote to send.
Gone quiet: three quotes over a fortnight old. We'll chase them again on Wednesday unless you say otherwise.
Questions
- Do I have to change my phone number?
- No. You keep your number. Unanswered calls are passed on to a JTM Office line, which texts the caller back. You can switch it off from your phone at any time.
- Will customers know it isn't me?
- Replies go out in your company's name, in words you've approved. If someone asks, the honest answer is that your office handles messages while you're on a job.
- Do I need to ring you?
- No. Everything's done by email and a short form. If you'd like to talk something through, email us.
- What happens to my customers' details?
- They're held for you, used only to handle their enquiry, and never sold or used for anything else. See the privacy notice.
- Can I stop?
- Yes. There's no minimum term. Give 30 days' notice by email and that's it.